These general conditions govern the relationship between ” REFEREL Consulting ” Ltd. , hereinafter for short “Merchant”, on the one hand, and the Users of Internet pages and services located on the website www.referelconsulting.eu , hereinafter referred to as users for short, on the other hand.
” REFEREL Consulting ” Ltd., hereafter for short “Merchant”, on the one hand, and the Users of Internet pages and services located on the website www. referelconsulting.eu, hereinafter referred to as users for short, on the other hand. The company has a management address: Sofia 1415, Vitosha District, Simeonovsko Shose Blvd., No. 97K, Entrance B, Floor 2, Apartment 7, email: [email protected], phone +359 885 313 737.
Please read the published General Terms and Conditions in their entirety before using the information and commercial services offered on the Site (the Services for short).
This document contains information about the activities of and general conditions for using the services provided by ” REFEREL Consulting ” Ltd. , regulating the relationship between us and each of our users.
The confirmation of the General Terms and Conditions is a necessary and mandatory condition for the conclusion of the contract between the User and the Merchant. By accepting the General Terms and Conditions, the User agrees to have his personal data processed on the basis of the contract concluded between him and the Merchant.
Definitions
For the purposes of these general conditions, the following concepts should be understood in the following sense:
Site/Website – www.referelconsulting.eu and all its subpages .
User – any natural person who uses services that are not intended for carrying out a commercial or professional activity, and any natural person who, as a party to a contract under this law, acts outside the scope of his commercial or professional activity.
General Terms and Conditions – these General Terms and Conditions, which include terms of use, cookies, registration rules, voluntary dispute resolution and any other legally significant information found on the Site.
Personal data – information about a natural person that reveals his physical, psychological, mental, family, economic, cultural or social identity.
Service – any material or intellectual activity that is carried out in an independent way, is intended for another person and does not have as its main object the transfer of possession of an object.
Service contract – a contract, other than a contract of sale, under which the trader provides or undertakes to provide a service to the consumer and the consumer pays or undertakes to pay the price for it.
Procedure for alternative resolution of consumer disputes – procedure for out-of-court resolution of consumer disputes, meeting the requirements of this law and carried out by an authority for alternative resolution of consumer disputes.
Regarding the present general terms and conditions
1. ” REFEREL Consulting ” Ltd. offers and performs services described below, namely:
a) digital marketing services;
b) Organizational Development;
c) Operational restructuring;
d) Lead management;
e) Supply chain management
1.1. 1.1. Currently, www.referelconsulting.eu does not have the characteristics of an online store in the sense of Bulgarian legislation, and goods or services cannot be ordered through the website interface. To the extent that users can establish contact with the Merchant through a contact form or in another way, an order for the offered services is made only by means of direct negotiation. 1.2. These general terms and conditions, in the part relating to the conclusion of a service contract, apply only to the extent that the parties have not agreed otherwise within the framework of direct negotiation.
1.2. 1.3. Regardless of the application of the provisions on the conclusion and performance of contracts for services, all other provisions remain in force between Users and the Merchant and govern the use of www.referelconsulting.eu .
1.3. Regardless of the application of the provisions on the conclusion and performance of contracts for services, all other provisions remain in force between Users and the Merchant and govern the use of www.referelconsulting.eu.
An order
2. Users may order services from the Merchant within the framework of direct negotiation carried out in an informal manner, including through the means of remote communication.
2.1. 2.1. The service contract is considered concluded from the moment of confirmation of the order by the Merchant or the conclusion of a written agreement objectifying the arrangements between the parties.
3. The Merchant has the right to refuse to conclude a contract with an incorrect User.
3.1. 3.1. The Merchant has the right to treat a User as incorrect in cases where:
1. there is non-compliance by the User with the General Terms and Conditions;
2. an incorrect, arrogant or rude attitude towards the Merchant’s representatives has been established, including within the framework of using the ordered services;
3. systematic abuses by the User towards the Merchant have been established.
3.2. 3.2. The payment of the service is an element of the factual composition of the conclusion of the contract.
Provision of the Services
4. The specific details of the provision of the services are not subject to the present general terms and conditions and should be negotiated between the parties for each separate order. Nevertheless, the parties will consider that the services should be provided by the Merchant, when not otherwise agreed, with the care of a good Merchant and in accordance with the usual standards and practices of works for the relevant services.
Prices
5. The prices of the offered services are those agreed between the parties at the time of placing an order or concluding an agreement regarding the provision of services, except in cases of obvious error.
Payment
6. The User can pay the price of the ordered services by payment by bank transfer or, when such possibility is expressly provided by the Merchant, through the services of a payment operator.
7. Payment by bank transfer is considered completed at the moment of verification of the Merchant’s bank account and when the payment is accompanied by sufficient information allowing the Merchant to identify the User’s order.
8. If the User chooses a payment method involving a third party payment service provider, the User may be bound by the terms and conditions and/or fees of such third party.
9. The Merchant is not responsible if a payment method involving a third-party payment service provider is not available or otherwise does not function due to reasons beyond the Merchant’s fault.
10. The merchant reserves the right to provide other methods of payment for the services provided.
Contract cancellation and replacement
11. Given the nature of the services provided, the User has the right to refuse a given service under the terms of the General Terms and Conditions only if the execution of the service has not been started by the Merchant.
12. In addition to the user’s right of withdrawal in the case of a contract concluded at a distance under the PPA, the Merchant may also provide additional options for withdrawal from the contract, for which the user should be notified through the website interface.
13. In order to exercise his right under this clause, the User must unequivocally notify the Merchant of his decision to withdraw from the contract, individualizing the services he wishes to withdraw.
14. The trader publishes on his website a form for exercising the right to withdraw from the contract.
15. To exercise the right of withdrawal, the Merchant provides the user with the option to fill out and send electronically via the website the standard withdrawal form or another unambiguous application. In these cases, the Merchant immediately sends the user a confirmation of receipt of his refusal on a durable medium.
16. The Merchant reimburses the User for the price paid by him for the returned services.
17. In the event that the user has made a payment under the contract with a bank card and has exercised his right to withdraw from the contract, the refund is made by ordering a reverse operation on the card with which the payment was made within 7 working days.
18. Termination of the contract has effect going forward and the Merchant has no obligation to return the price of the service paid up to the time of termination.
19. The rules regarding withdrawal from the contract apply only to users who have the status of “user” according to the provisions of the PPA. Such an opportunity is not provided for users who use services within the scope of their business activity.
20. With regard to users who do not have the status of “users” according to the provisions of the EPA, the Merchant may offer different options for withdrawing from the contract, which should be expressly agreed upon by means of direct negotiation between the parties.
Warranties and claims
21. The user has the right to claim for any inconsistency of the service with what was agreed/ordered, when inconsistencies with its description are discovered after the service has been provided.
2 2. The user has the right to make a complaint about the service, regardless of whether the manufacturer or the trader has provided a commercial guarantee for the goods or service.
23. When presenting the complaint, the user can claim a refund of the amount paid, to replace the service with another one corresponding to the agreed or to a deduction from the price.
24. The complaint is submitted verbally to the telephone number specified by the Merchant or in writing via the specified e-mail, by mail or delivered to the address of the company. The merchant provides access to a complaint form on his website.
25. When submitting a complaint, the user indicates the subject of the complaint, his preferred way of satisfying the complaint, the amount of the claimed amount, and the address, phone and email for contact.
26. Filing a complaint is not an obstacle to filing a claim.
27. The merchant maintains a register of complaints. The User is sent a document to the e-mail indicated by him, in which the number of the complaint from the register and the type of goods are indicated.
28. When the Merchant satisfies the claim, he issues a deed to this effect, which is drawn up in two copies, and obligatorily provides one copy to the User
Intellectual Property
29. The intellectual property rights on all materials and resources located on the Merchant’s website (including the available databases) are subject to protection under the Copyright Act and related rights, belong to the Merchant or to the corresponding designated person who assigned the right of use of the Merchant, and cannot be used in violation of current legislation.
30. In the case of copying or reproduction of information outside of the permitted, as well as in case of any other violation of intellectual property rights on the Merchant’s resources, the Merchant has the right to claim compensation for the direct and indirect damages suffered in full.
31. Except in cases where it is expressly agreed, the User may not reproduce, change, delete, publish, distribute and publicize in any other way the information resources published on the Merchant’s website.
32. The Merchant undertakes to take due care to provide the User with an opportunity for normal access to the services provided.
33. The merchant reserves the right to suspend access to the provided services. The Merchant has the right, but not the obligation, at its discretion to delete information resources and materials published on its site.
Termination and cancellation of the contract
34. The trader has the right at his discretion, without giving notice, to unilaterally terminate the contract, in case he finds that the services provided are used in violation of the present general conditions, the legislation in the Republic of Bulgaria and generally accepted moral norms.
35. Apart from the cases provided for in these General Terms and Conditions, the contract between the parties is also terminated when the Merchant ceases to operate or ceases to maintain its website.
36. Apart from the cases mentioned above, each of the parties may cancel this contract by giving one week’s notice to the other party in case of failure to fulfill the obligations under the contract.
37. The written form of the contract is considered to be fulfilled by sending an e- mail message , pressing an electronic button on a page with content that is filled in or selected by the User or ticking a field (check box) on the website, etc. . similar, insofar as the statement is technically recorded in a way that makes it possible to reproduce it.
Rescue clause
28. The parties declare that, in the event that any of the clauses under these General Terms and Conditions is/are found to be invalid, this will not invalidate the entire contract or any of its other parts. The invalid clause will be superseded by the mandatory rules of law or established practice.
Amendment of the general terms and conditions
39. The Merchant undertakes to notify the Users of any change in the present general terms and conditions within 7 days of the occurrence of this circumstance at the e-mail address specified by the User.
40. When he does not agree with the changes in the general conditions, the User has the right to withdraw from the contract without giving a reason and without owing compensation or penalty. In order to exercise this right, the User should notify the Merchant within one month of receiving the message under the previous article.
41. In the event that the User does not exercise his right to withdraw from the contract in accordance with the procedure set out in these general conditions, it is considered that the amendment has been accepted by the User without objection
Applicable law
42. The provisions of the current legislation of the Republic of Bulgaria apply to all matters not settled by these General Terms and Conditions.